If you have added a new credit card to your account but you are still getting Invoice Payment Failed emails every day, you have almost certainly hit the one step that is easy to miss: adding a card does not automatically make it the card we charge.
Why the failed-payment emails keep coming
Your account can hold several saved cards, but only one of them is the default — the card our billing system actually charges when an invoice comes due. When you add a new card, the old one stays set as the default. The system keeps retrying that old, expired card, the charge keeps failing, and you keep getting the emails, even though a perfectly good card is sitting right there on your account.
How to update your card properly
- Log in to the client portal at dependentmedia.com/hosting.
- Go to Account → Payment Methods.
- Click to add your new card and save it.
- Here is the step everyone misses: find your new card in the list and set it as the default (the checkbox or star next to the card).
- Optionally, delete the old expired card so there is no confusion later.
How you know it worked
Once a working card is set as the default, the next automatic payment attempt will use it, and the failed-payment emails stop on their own. You do not need to do anything else — any unpaid invoices will be retried against the new default card. If you would rather not wait, you can also open any unpaid invoice in the portal and pay it right away with the new card.
A quick habit worth keeping
Whenever a bank sends you a replacement card — even with the same number but a new expiry date — it is worth taking two minutes to update the card in the portal and confirm the default. That one checkmark is the difference between everything renewing quietly in the background and a week of alarming emails.
If anything looks off after updating your card, or an invoice still shows as unpaid, open a support ticket and we will sort it out with you.
